Refund policy

Mira Wear Returns & Exchange Policy

Returns and Exchanges

You have 30 days from the date of delivery to request a size exchange or a refund.

To be eligible, items must be:

  • Unworn and unwashed, in perfect condition
  • In their original packaging, with the hygiene liner and all tags intact
  • Returned with any accessories included in your order

For hygiene reasons, intimate items that have been worn, washed, or show signs of use cannot be accepted. Claims that don’t meet these conditions may be rejected in full or in part.

How to Request an Exchange or Report an Issue

  1. Contact us at info@mirawear.store with your order number and the reason for your request.
  2. Case review: Our customer service team will get back to you within a few business days to review your case.
  3. Send a short video showing the product’s condition or the issue you’re reporting.
  4. Ship the item to the return address we send you once your request is approved. Depending on the reason for the return, shipping may be covered by us or by you, and we’ll tell you before you send anything.
  5. Email us the details at info@mirawear.store:
    • Your name and order number
    • The shipment tracking code and/or proof of postage

Claims without this information can’t be processed.

Exchange Shipping Costs

If you exchange an item for a different size or product, return shipping is paid by the customer unless the item arrived defective or incorrect.

Contact

Questions? Email us at info@mirawear.store. We’re happy to help.